Came across this issue at two different customers whilst demoing the cool dashboard functionality. The health status graphics are not shown for any objects either inserted, reconciled, linked to new or exported Visio diagram.

Visio 2010 Add-in for System Center Operations Manager 2007 R2 can be downloaded from here if you haven’t already tried it  http://www.microsoft.com/download/en/details.aspx?id=26228

It appears that Service Pack 1 for Office\Visio 2010 breaks the add-in for Operations Manager, the symptoms include;

• The Operations Manager add-in loads on the ribbon without a prompt
• The Add Status button doesn’t work
• Health State data graphics are not shown
• Visio can crash on closing

Currently I’m not aware of a method to fix it with SP1 installed, instead run Visio as RTM. Most media comes SP1 integrated so to remove the updates simply delete the content from the update folder in the Visio installation media, this will install Visio as RTM.

Any pages created previously will still not work but newly created or exported will now show the health status correctly.

John Riseam

System Center Consultant

Risual Ltd