Broken SharePoint Workspace Account
SharePoint is not my usual topic of conversation I will admit, however this caused me pain & isn’t documented from what I could find.
For what ever reason my local SharePoint workspace recently broke, giving me this error when I tried to launch it:
I tried the various recover my account links etc.. all to no avail, I came to the conclusion that I needed to re-import the backup of my workspace, however to do this I needed to delete the broken on my laptop, I couldn’t do this as I couldn’t log in to the workspace…
So after some digging around I found the following location (this is on Windows 7, if you’re on something older, upgrade!):
C:\Users\<username>\AppData\Local\Microsoft\Office\Groove\User\Accounts
Under here are some folders with seemingly random names, deleting the folders essentially reset SharePoint Workspace to it’s defaults & allowed me to re-import my backup – note I only had one account configured, if you have more than one you’ll need to find a way to identify which is the one for your broken account – measure twice, cut once! Doing this will obliterate your account & any data stored locally which means anything not uploaded yet will be lost – this wasn’t an issue for me but be aware of it before you delete the account folder, if it is an issue for you this solution probably isn’t suitable.


This is one of the most irritating “features” in the new version of Groove/Sharepoint workspace. My company has been a big fan of the product but Microsoft has made it tedious and ruined functionality. If they really wanted to improve things they would have at least offered message history backups.
Thanks deleting the files worked for me .
I have the same error, but i can’t delete the folders (one workspace was local and no backup)-
i have the original .GRV account file –any other way to recover the data from the folders?
I have the same error on Windows 7, but I can’t delete the folders (one workspace was local and no backup)-
I have the original .GRV account file –any other way to recover the data from the folders?
thanks!